Click Here to Join New Telegram Channel

Refund and Returns Policy

One Stop Shop Cannabis Dispensary

At One Stop Shop, we are committed to providing a professional, transparent, and reliable shopping experience for all adult customers. We take pride in offering licensed, lab-tested cannabis products sourced from compliant California manufacturers. Due to the regulated nature of cannabis and related products, our refund and returns policy is structured to protect customer safety, maintain product integrity, and comply with all applicable state and local laws.

This Refund and Returns Policy explains how refunds, returns, exchanges, and store credits are handled at One Stop Shop. By completing a purchase through our website or in-store, you acknowledge that you have read, understood, and agreed to the terms outlined below.

General Policy Overview

Cannabis products are subject to strict safety, hygiene, and regulatory requirements. For these reasons, most cannabis product sales are final. Once a product leaves our possession, we are unable to resell it, regardless of whether it has been opened or used.

As a result:

  • Returns or refunds are not accepted for buyer’s remorse

  • Returns or refunds are not accepted due to personal preference

  • Returns or refunds are not accepted for incorrect product selection by the customer

This policy exists to ensure compliance with California cannabis regulations and to maintain a safe retail environment for all customers.

Products Covered by This Policy

This policy applies to all products sold by One Stop Shop, including but not limited to:

  • Cannabis flower

  • Pre-rolls

  • Edibles

  • Vape cartridges and disposable devices

  • Concentrates

  • Tinctures

  • Topicals

  • Cannabis accessories and merchandise

Different categories may have different eligibility conditions, which are outlined in detail below.

Final Sale Items

Due to regulatory and health considerations, the following items are considered final sale and are not eligible for return or refund once purchased:

  • Opened or used cannabis products

  • Edibles of any kind

  • Flower, pre-rolls, concentrates, and vape products

  • Products purchased as part of a promotional bundle

  • Clearance or discounted items (unless defective)

Final sale items cannot be returned, exchanged, or refunded due to dissatisfaction, taste preference, potency expectations, or changes of mind.

Damaged, Defective, or Incorrect Products

We understand that issues may occasionally occur. If you receive a product that is damaged, defective, or incorrect, One Stop Shop will review the situation and work toward a fair resolution.

Eligible Issues May Include:

  • Manufacturing defects

  • Malfunctioning vape devices

  • Packaging damage that affects product usability

  • Incorrect item received compared to your receipt

Conditions:

  • The issue must be reported within 7 days of purchase or delivery

  • The product must not be excessively used or tampered with

  • Proof of purchase is required

To request a review, customers must contact our support team and provide:

  • Order or receipt number

  • Date of purchase

  • Clear photos or videos showing the issue

  • A brief description of the problem

All requests are reviewed on a case-by-case basis to ensure fairness and compliance.

Return Authorization Process

All returns for damaged or defective products require prior authorization. Products returned without approval will not be accepted.

Once your request is reviewed:

  • You will be notified of approval or denial

  • If approved, you will receive detailed return instructions

  • Returned items must be sent back within the specified timeframe

Failure to follow return instructions may result in denial of the refund or exchange.

Refund Options

If a return request is approved, One Stop Shop may offer one of the following remedies at its discretion:

  • Replacement of the same product

  • Store credit for future purchases

  • Refund to the original payment method

Refunds are processed only after the returned product is received and inspected (when applicable).

Refund Processing Time

Approved refunds are issued to the original payment method whenever possible. Processing times may vary depending on your financial institution.

Please allow:

  • Several business days for processing

  • Additional time for banks or card issuers to reflect the refund

One Stop Shop is not responsible for delays caused by third-party financial institutions.

Store Credit Policy

In some cases, store credit may be issued instead of a refund. Store credit:

  • Can be used toward future purchases

  • Has no cash value

  • Is non-transferable

  • Does not expire unless otherwise stated

Store credit may be offered when:

  • A replacement product is unavailable

  • A customer prefers credit instead of a refund

  • A return falls outside standard refund conditions but is approved as a courtesy

Exchanges

Exchanges are limited and subject to availability. Approved exchanges are typically offered only for:

  • Defective products

  • Incorrect items received

Exchanges are limited to the same product or a product of equal value, subject to compliance and availability.

Shipping and Delivery Considerations

If your purchase is delivered:

  • Inspect your order promptly upon receipt

  • Report any issues within the required timeframe

Unless otherwise stated:

  • Shipping fees are non-refundable

  • Return shipping costs are the responsibility of the customer

  • We recommend using a trackable shipping method

One Stop Shop is not responsible for items lost or damaged during return shipping.

Promotional, Sale, and Discounted Items

Products purchased during sales, promotions, or with discount codes are subject to the same return rules outlined in this policy.

Unless required by law:

  • Promotional items are not eligible for refunds

  • Discounted items may be eligible for store credit only

  • Free or bonus items have no cash value

Accessories and Non-Consumable Products

Non-consumable items such as accessories may be eligible for return under limited conditions if:

  • The item is unused

  • The item is returned in original packaging

  • The request is made within 7 days of purchase

Used accessories are not eligible for return.

Identification and Compliance Requirements

All purchases at One Stop Shop are restricted to adults 21 years of age or older, in compliance with California law. Refunds and returns will not be issued if:

  • Valid identification was not presented at purchase

  • The purchase violates state or local cannabis regulations

We reserve the right to refuse service or refunds if fraudulent activity is suspected.

Fraud Prevention and Abuse

To protect our business and customers, One Stop Shop monitors return activity. We reserve the right to:

  • Limit or refuse returns from accounts with excessive return requests

  • Deny refunds for suspected misuse of this policy

  • Require additional verification for high-value claims

This policy is intended to be fair and transparent, not exploited.

No Medical Guarantees

One Stop Shop does not make medical claims or guarantees regarding cannabis products. Refunds will not be issued based on:

  • Perceived effectiveness

  • Potency expectations

  • Individual tolerance or reactions

Cannabis affects individuals differently, and responsible use is encouraged.

Responsible Cannabis Use Disclaimer

Cannabis products sold by One Stop Shop are intended for adult use only. Products should not be used while driving or operating heavy machinery. Customers are encouraged to understand their personal tolerance levels and consume responsibly.

Changes to This Policy

One Stop Shop reserves the right to update or modify this Refund and Returns Policy at any time to reflect:

  • Regulatory changes

  • Operational updates

  • Legal requirements

Any changes will be posted on our website and become effective immediately upon publication.

Contact Information

If you have questions regarding this policy or need to request a return review, please contact us directly:

One Stop Shop
Email: support@onestopshopcali.com
Phone: 562-352-9135
Business Hours

Please include your order details and a clear explanation of your request to help us assist you efficiently.

Policy Acceptance

By completing a purchase with One Stop Shop, you confirm that you have read, understood, and agreed to this Refund and Returns Policy in its entirety.