Shipping Policy

One Stop Shop Cannabis Dispensary

At One Stop Shop, we are committed to providing a reliable, transparent, and compliant shipping and delivery experience for our customers. Because cannabis is a regulated product, shipping and delivery are handled differently than traditional retail goods. This policy explains how orders are processed, shipped, and delivered, along with important legal limitations that apply to cannabis products in California.

By placing an order with One Stop Shop, whether online or in-store for delivery, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

Shipping and Delivery Overview

One Stop Shop offers shipping and delivery services strictly in accordance with California state and local cannabis laws. All fulfillment methods are designed to prioritize safety, compliance, and customer privacy. Availability of shipping or delivery may vary depending on your location, the type of product ordered, and current operational capacity.

We reserve the right to limit or refuse shipping services where required by law or when compliance standards cannot be met.

Legal Compliance and Age Verification

Cannabis products sold by One Stop Shop are intended for adult use only. To comply with California law, all customers must be at least 21 years of age to place an order. A valid, government-issued photo ID is required at the time of delivery, and the name on the ID must match the order details.

Orders will not be released to anyone who cannot verify their identity or age. If age verification cannot be completed successfully, the order will not be delivered and may be canceled.

Where We Ship

One Stop Shop ships and delivers cannabis products only within the state of California and only to areas where cannabis delivery is legally permitted. We do not ship cannabis products outside California, and we do not ship internationally. Interstate shipment of cannabis remains illegal under federal law, regardless of local legalization in other states.

Orders cannot be delivered to federal property or locations where cannabis delivery is prohibited by law.

Product Eligibility for Shipping

Not all products sold by One Stop Shop may be eligible for shipping or delivery. Eligibility may depend on local regulations, product category, packaging requirements, and quantity limits established by state law.

Some non-cannabis items, such as accessories or merchandise, may be shipped separately or under different conditions. Product availability and eligibility are displayed at checkout whenever possible.

Order Processing

Orders are typically processed within one to three business days, excluding weekends and holidays. Processing includes order verification, compliance checks, inventory confirmation, and secure packaging. Orders placed outside of business hours or on holidays may begin processing on the next business day.

Processing times are estimates and may vary depending on order volume and operational conditions.

Delivery Timeframes

Where permitted, One Stop Shop may offer same-day delivery or scheduled delivery windows. Estimated delivery times are provided for convenience only and are not guaranteed. Delivery schedules may be affected by traffic, weather, regulatory inspections, or high order volume.

We make every reasonable effort to complete deliveries within the estimated timeframe but cannot guarantee exact delivery times.

Shipping and Delivery Fees

Shipping or delivery fees, when applicable, are calculated at checkout. Fees may vary based on distance, delivery method, order size, or promotional offers. Unless required by law, shipping and delivery fees are non-refundable once an order has been dispatched.

Delivery Acceptance Requirements

The recipient must be present at the delivery address at the time of delivery. Valid government-issued photo identification must be provided before the order can be released. Orders cannot be left unattended or delivered to third parties.

If the recipient is unavailable or unable to provide valid identification, the delivery will not be completed.

Missed or Failed Deliveries

If a delivery attempt fails due to customer unavailability, incorrect address information, or inability to verify identification, the order may be returned to the facility, rescheduled, or canceled at our discretion. Additional delivery fees may apply for rescheduled deliveries.

Repeated failed delivery attempts may result in order cancellation.

Address Accuracy

Customers are responsible for ensuring that all shipping and delivery information is accurate and complete at checkout. One Stop Shop is not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Orders returned due to address errors may be subject to additional fees.

Packaging and Discretion

All orders are packaged securely and discreetly to protect customer privacy and product integrity. Packaging complies with California child-resistant standards and labeling regulations. The contents of packages are not identified on the exterior.

Order Tracking and Notifications

Order confirmation and delivery updates may be provided via email or other communication methods, depending on availability. Tracking options vary based on delivery method and local regulations.

Delays and Unforeseen Circumstances

Delivery times may be impacted by circumstances beyond our control, including weather conditions, traffic delays, public safety issues, or regulatory requirements. One Stop Shop is not liable for delays caused by such events but will communicate updates when reasonably possible.

Order Changes and Cancellations

Once an order has entered processing or has been dispatched, changes or cancellations may not be possible. Customers requesting changes should contact us as soon as possible, and requests will be reviewed on a case-by-case basis.

Lost or Missing Orders

If you believe your order is lost or missing, please contact our customer support team promptly with your order number and delivery details. We will investigate the issue and determine appropriate next steps in accordance with compliance standards.

Shipping Restrictions

One Stop Shop reserves the right to refuse shipping or delivery if an order violates legal limits, raises compliance concerns, or shows signs of fraudulent activity. These measures help protect customers and ensure adherence to regulatory requirements.

Non-Cannabis Items

Accessories and other non-cannabis merchandise may follow different shipping timelines and methods. These items remain subject to this Shipping Policy unless otherwise stated.

Responsible Use Reminder

Cannabis products sold by One Stop Shop are intended for adult use only. Customers are responsible for understanding and complying with all applicable laws regarding possession and use. Cannabis products should never be used while driving or operating heavy machinery.

Policy Updates

One Stop Shop reserves the right to update or modify this Shipping Policy at any time to reflect regulatory changes, operational updates, or legal requirements. Any updates will be posted on our website and become effective immediately upon publication.